All sales are final. We do not accept returns, exchanges, or cancellations.

Crystals and natural stone items are formed by nature and may include natural fissures, veining, pitting, divots, inclusions, rough areas, or minor chips. These characteristics are not damage or defects and are part of each piece’s unique formation.

Jewelry and handmade items are also final sale due to hygiene, wear, and energetic considerations.

If your item arrives damaged during shipping, please contact us within 48 hours of delivery with clear photos of the item and packaging. Approved claims may receive a replacement or refund at the seller’s discretion.

👉 View our full Returns & Refunds FAQ for details.

❓ Do you accept returns, exchanges, or cancellations?

No. All sales are final.

We do not accept returns, exchanges, or cancellations for any reason other than items that arrive damaged during shipping.

This policy applies to all items, including crystals, natural stones, jewelry, carvings, kits, bundles, and handmade items.

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❓ Why are all sales final?

Our products are:

• Natural and one-of-a-kind
• Hand-selected or handcrafted
• Energetically cleared and prepared

Once an item leaves our care, it cannot be resold as new. For these reasons, all sales are final.

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❓ What are considered natural crystal characteristics?

Crystals are naturally formed over thousands to millions of years through heat, pressure, and mineral growth. Natural characteristics are expected and are not considered damage or defects.

These may include:

• Natural fissures, internal fractures, stress lines, or veining
• Inclusions, mineral threads, clouds, banding, or color zoning
• Pitting, divots, grooves, or growth cavities
• Rough or uneven edges, including areas left intentionally raw
• Rough, matte, or unevenly polished areas
• Texture variations where the stone resisted polishing
• Minor chips or edge wear, especially on points, carvings, and raw areas

These features are signs of authenticity and natural formation.

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❓ Are cracks, fissures, or veins considered damage?

No.

Natural fissures, cracks, and veining form during a crystal’s growth and geological movement. These are stable internal features and not breaks caused by damage.

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❓ Can I return jewelry if it doesn’t fit or I change my mind?

No.

Due to hygiene, wear, and energetic considerations, all jewelry sales are final. Please review sizing information carefully before purchasing.

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❓ What if my item arrives damaged?

If your item arrives damaged during shipping, please contact us within 48 hours of delivery.

You must provide:

• Clear photos of the item
• Photos of the packaging
• Photos of the shipping box (if applicable)

Approved claims may receive a replacement (if available) or a refund, at the seller’s discretion.

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❓ Do you offer refunds?

Refunds are issued only if:

• An item arrives damaged during shipping, and
• A replacement is not available

Shipping fees are non-refundable.

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❓ What if my package says “delivered” but I didn’t receive it?

Once a package is marked delivered by the carrier, it is considered fulfilled.

We are not responsible for:

• Packages delivered to incorrect addresses provided at checkout
• Packages lost due to address errors
• Stolen packages after delivery

Please ensure your shipping address is accurate and delivery location is secure.

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❓ Do you have a physical store?

No.

Cosmic Moon Crystals is an online-only business and does not operate a physical retail storefront.

We do, however, participate in select in-person markets at designated locations. All upcoming events are listed on our Events page.

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❓ Are crystals or sound tuning a substitute for medical care?

No.

Crystals and sound tuning are intended for metaphysical, spiritual, and personal enrichment purposes only. They are not a substitute for medical, psychological, or professional care.

Please see our Medical Disclaimer for full details.

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🌙 Final Note from the Cosmos

Crystals are shaped by time, pressure, and transformation — not perfection. Natural variations are part of their story, and each piece is uniquely its own.

The information provided on this website — including content related to crystals, metaphysical practices, sound tuning, and energy healing — is intended for informational and spiritual purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

Cosmic Moon Crystals does not claim to cure, prevent, or treat any medical condition.

Crystals, sound tuning, and other metaphysical practices are complementary tools designed to support energetic awareness, spiritual growth, and personal well-being. They are not a replacement for conventional medical care, mental health treatment, or advice from licensed healthcare professionals.

Always consult with a qualified healthcare provider or physician before beginning any new wellness, alternative, or energy-based practice — especially if you:

• Have a medical condition
  
• Are pregnant or nursing
  
• Are taking prescription medications
  
• Are experiencing physical or mental health concerns
  

By using this website, purchasing our products, or participating in any services or educational content, you acknowledge that you do so voluntarily and at your own discretion

Use your intuition, do your research, and always honor your body’s wisdom.

Energy work supports awareness — medicine supports treatment. Both have their place.

🌟 Divine Medical Disclaimers from the Universe

Let’s get one thing straight:
Crystals won't cure your cold, fix your ex, or replace your doctor (even if they do look amazing in your bra).

The magical properties we share are based on ancient wisdom, energetic vibes, and a healthy dose of cosmic optimism — not medical science.

✨ Sage can clear a room, not an infection.
✨ Crystals can align your chakras, not your spine.
✨ Sound healing won’t replace a stethoscope (but it might make you feel like a glowing goddess).

So if something hurts, feels weird, or won’t stop pulsating — please see someone with a medical degree, not just a crystal grid. We'll be right here, vibing responsibly.

Crystals are natural, earth-formed materials, shaped by time, pressure, heat, and mineral growth over thousands to millions of years. Because of this, natural variations and imperfections are expected and inherent to every piece.

Natural crystal characteristics may include, but are not limited to:

• 
  Natural fissures, internal fractures, stress lines, or veining
  
• 
  Inclusions, mineral threads, clouds, banding, or color zoning
  
• 
  Pitting, divots, grooves, or growth cavities
  
• 
  Rough or uneven edges, including areas intentionally left raw
  
• 
  Rough, matte, or unevenly polished areas
  
• 
  Texture variations where the stone naturally resisted polishing
  
• 
  Minor chips or edge wear, especially on points, carvings, and raw areas
  

These features are not damage or defects. They are signs of authenticity and part of the crystal’s natural formation and individuality.

Crystals are shaped and polished in harmony with their natural structure, not forced into artificial perfection. Each piece is unique and carries the visible marks of its journey through the Earth.

🧭 WHY THIS WORKS

⚠️ General Use & Safety Disclaimer

All products sold by Cosmic Moon Crystals are intended for personal, decorative, metaphysical, or spiritual use only.

By purchasing and using our products, you acknowledge and agree that you are responsible for their safe and appropriate use.

Please note:

• Smudge sticks, incense, candles, and any burnable items must be used with caution, proper ventilation, and never left unattended
  
• Crystals, stones, carvings, and decorative items may be heavy, sharp, fragile, or uneven, and should be handled and placed carefully
  
• Improper placement or use of crystals or decor items may result in tripping hazards, breakage, or injury
  
• Some items may pose a choking hazard and are not intended for children or pets
  
• Natural materials may break, chip, or fracture if dropped or mishandled
  

Cosmic Moon Crystals is not responsible for injuries, damages, losses, or incidents resulting from:

• Improper use
  
• Failure to follow basic safety precautions
  
• Unsupervised use
  
• Use contrary to common sense or intended purpose
  

By purchasing from this site, you agree to assume all responsibility for the safe handling, placement, and use of all products.

🌙 Final Safety Note

Please use mindfulness, care, and common sense when working with crystals and metaphysical tools. Safety is part of good energy hygiene.